Delivery Information
1. Delivery Options
We offer several delivery methods to suit your needs:
- Standard Delivery: 3-5 working days (free on orders over £50)
- Express Delivery: 1-2 working days (£9.95)
- Next-Day Delivery: Order by 2pm for next-day arrival (£14.95)
Track your order at jewelspecialists.com/track-order.
2. UK Mainland Delivery
- Orders under £50: £4.95 delivery fee
- Estimated delivery times: 1-3 working days (express), 3-5 working days (standard)
- Signature required for all deliveries
3. International Delivery
We ship worldwide with the following estimated times:
- Europe: 5-7 working days (£14.95)
- USA/Canada: 7-10 working days (£19.95)
- Rest of World: 10-14 working days (£24.95)
Customs charges may apply for international orders.
4. Order Processing
- Orders placed before 2pm are processed the same day (Monday-Friday).
- Weekend orders are processed on the next working day.
- You’ll receive a shipping confirmation email with tracking details.
5. Delivery Issues
If you encounter any problems:
- Check your tracking number at jewelspecialists.com/track-order.
- Contact the delivery provider directly.
- If unresolved, visit jewelspecialists.com/delivery-help.
6. Special Deliveries
For high-value or fragile items:
- Insured shipping included
- Discreet packaging for security
- Gift wrapping available at checkout
7. Change of Delivery Address
Need to update your address?
- Contact us immediately at jewelspecialists.com/contact.
- Changes are only possible before dispatch.
8. Missed Deliveries
If you’re not home:
- A delivery card will be left with instructions.
- Packages can usually be collected from your local depot.
9. Click & Collect
- Available for in-store pickup at select locations.
- Select this option at checkout for more details.
10. Returns & Refunds
For our returns policy, visit jewelspecialists.com/returns.