Help Centre

1. Order Assistance

Track Your Order:
Check the status of your delivery at jewelspecialists.com/track-order.

Change/Cancel Order:
Contact us immediately via jewelspecialists.com/contact (before dispatch).

Missing Items:
Report within 14 days at jewelspecialists.com/missing-items.

2. Returns & Refunds

Start a Return:
Initiate your return at jewelspecialists.com/returns.

Refund Status:
Check your account or contact us via jewelspecialists.com/refund-status.

Return Exceptions:
See non-returnable items at jewelspecialists.com/non-returnable.

3. Product Information

Size Guides:
Find jewellery sizing at jewelspecialists.com/size-guide.

Care Instructions:
Learn how to maintain your pieces at jewelspecialists.com/jewellery-care.

Authenticity:
All items come with certification – verify at jewelspecialists.com/authenticate.

4. Payment Options

Accepted Methods:
✓ Credit/Debit Cards
✓ PayPal
✓ Klarna

Payment Issues:
Troubleshoot at jewelspecialists.com/payment-help.

5. Delivery Information

Shipping Options:
Compare services at jewelspecialists.com/delivery-options.

International Duties:
Estimate potential charges at jewelspecialists.com/customs-info.

6. Account Support

Password Reset:
Recover your account at jewelspecialists.com/reset-password.

Order History:
View past purchases when logged in.

7. Contact Us

Live Chat:
Available Mon-Fri 9am-5pm at jewelspecialists.com/live-chat.

Email Support:
Use our contact form at jewelspecialists.com/contact.

Urgent Inquiries:
For time-sensitive matters, select “Urgent” when submitting your query.

8. FAQs

Browse common questions at jewelspecialists.com/faqs.